How to buy & FAQ
Buying takes a few minutes. Here is how it works, and answers to the questions we hear most.
How to buy
1. Choose a product, pick size or colour, and tap “Add to bag”. 2. Open your bag and go to checkout. Sign in with your email or phone — no password needed. 3. Add your delivery address and choose a courier. You see the exact total, including shipping, before you confirm. 4. Confirm the order, then pay by BCEL One QR or bank transfer. 5. Upload a photo or screenshot of your payment slip. We check it and tell you when the payment is confirmed.
How long do I have to pay?
The deadline is shown on your order. If we do not receive a slip before then, the order is cancelled automatically and the items go back on sale.
Can I cancel?
Yes, as long as you have not paid yet: open the order in “My orders” and tap cancel. Once you have sent a slip, please contact us instead.
I bought from several shops. Why several parcels?
You pay once for the whole order, but each shop ships its own items. Each part has its own status, courier and tracking number in “My orders”.
Where is my order?
Open “My orders” and choose the order. You see each shop's status, the courier and the tracking number as soon as the shop has shipped.
Why does the price change when I switch currency?
Prices are set in one currency and converted at our current rate, so other currencies are approximate. The amount you must pay is fixed on your order when you confirm it and never changes afterwards.
Can I write a review?
Yes — after your item has been delivered, open the order in “My orders” and tap “Write a review”. Only real buyers can review, so reviews can be trusted.